Shipping Policy

Last updated: July 27, 2026

Free shipping on every order

No minimum, no threshold, no fine print. Every order ships free, wherever you are.

Processing

Orders are packed within 1 to 3 business days of being placed. Orders placed at the weekend or on a public holiday are processed on the next working day.

You will get a confirmation email straight away, and a second email with tracking once your parcel leaves our warehouse in the United States.

Delivery times

We ship from within the United States, so your order does not spend three weeks crossing an ocean.

Estimated delivery is 4 to 6 business days after dispatch.

These are estimates, not guarantees. Carrier delays and busy periods around the holidays can add time. If your parcel is running late we will help you chase it.

Tracking

Every order ships with tracking. Your tracking link arrives by email when the parcel is dispatched.

Tracking can take 24 to 48 hours to show its first update. If nothing has changed after five days, email us and we will open a case with the carrier.

International orders

We ship worldwide, free.

Because we ship from the United States, orders going to other countries may attract import duties, taxes, or customs fees. These are set by your country, not by us, and are not included in your order total. You are responsible for paying them.

International delivery takes longer than the domestic estimate above, and customs can add delays outside our control.

If a parcel is refused at customs and returned to us, we refund the cost of the goods. We cannot refund customs charges.

Wrong or incomplete address

Please check your address carefully before you pay. If you spot a mistake, email us immediately — we can usually fix it before the order is packed.

If a parcel is returned to us because the address was wrong or nobody was there to receive it, we will resend it once you have covered the reshipping cost.

Lost or stolen parcels

If tracking shows delivered but you do not have the parcel, check with your neighbours and your building's mail room first, and give it 48 hours. Carriers sometimes mark parcels early.

If it still has not turned up, email support@whomadethis.shop and we will open an investigation with the carrier.

Shipping Protection

At checkout you can add Shipping Protection to your order. If you do, and your parcel is lost, stolen, or arrives damaged, we replace it or refund it immediately — no carrier investigation, nothing for you to prove.

It is entirely optional. Without it, lost and stolen parcels are handled through the carrier's claims process, which is slower and does not always succeed.

Split shipments

If you order several items, they may arrive in separate parcels on different days. You are never charged extra for this. Each parcel gets its own tracking number.